At the very heart of our family business is a commitment to delivering a professional service your family can trust. To treating you the way we like to be treated.
Everything we do is done to protect your best interests. So, we don’t set sales targets, and we only ever suggest products you want and can afford.
Likewise, we believe that it is not good enough to sell you a product; you have to understand it. That is why, during our meetings, we make sure you have all the time necessary to ask questions and get the information you need.
This desire to create an honest, straight talking company that is passionate about client care has helped to grow our business. And this is why today, with a reputation as one of the most trusted Will writers across Kent and the South East, over 55% of our work comes from recommendations from existing clients.
Furthermore, because we are fully insured, we provide the assurance that, if something were to go wrong, you are protected.
Crucially, as most of our appointments take place at home – we were one of the first Will writing companies to insist on DBS checks. This means we are police-checked and provide peace-of-mind before entering your house.
We have also adopted many best practices recommended by the Financial Conduct Authority (FCA) to help protect consumers. This includes making sure we never contact you out of hours, and always showing ID when arriving at your home for an appointment.
Contact us to find out more about our unique services and approach.
In fact, many other legal companies ask us to carry out work for them due to their confidence in us as an organisation. Furthermore, always keen to give something back, we are actively involved a number of charities; helping them, through legacies, to protect the future of their organisations.
Pembroke Will Writers founded by Rob and Gill Phipps
Became members of the Institute of Professional Willwriters (IPW)
Rob and Gill's son Gareth joined the company
Began writing wills in the Humberside and Cleethorpes area for the local YMCA
Established an affiliation with Action for Kids (AFK)